Patching Essentials
- Vulnerability Scanning & Patching
We scan your website daily for vulnerable plugins, core, and themes. They are virtually patched*, even if the author hasn’t released a fix. *where available and applicable
- Security Plugin Updates
We take care of your plugins security updates, keeping them up to date for vulnerability patches. *Vulnerable plugin updates are done within 1-3 business days of patches being released.
- Security WordPress Updates
We keep your WordPress core up to date with all security improvement versions.
- Security Theme Updates
We keep your theme updated for any vulnerability patches.
- Daily Offsite Backups
In addition to any normal hosting backups, we keep an extra daily off-site backup for disaster recovery.
Basic Maintenance
- 24/7 Uptime Monitoring
We check to make sure your website is up 24/7 and take immediate action if it’s ever down.
- Vulnerability Scanning & Patching
We scan your website daily for vulnerable plugins, core, and themes. They are virtually patched*, even if the author hasn’t released a fix. *where available and applicable
- Plugin Updates
We take care of your plugins, keeping them up to date for vulnerability patches and improvements. *Vulnerable plugin updates are done within 1-3 business days of patches being released.
- WordPress Updates
We keep your WordPress core up to date with all security and core improvement versions.
- Theme Updates
We keep your theme updated for any vulnerability patches and improvements.
- Daily Offsite Backups
In addition to any normal hosting backups, we keep an extra daily off-site backup for disaster recovery.
- Hourly Labor Discount (20%)
You receive a 20% labor discount compared to our normal rate for any services not included with this plan.
- Transaction Emails 1000/month
Transaction emails are emails sent from your website such as form notifications, attachments, receipts, password resets, etc.
Expert Care
- 1hr Bundled Support Time
You get 1hr of included labor for support or custom requests per month at a discount compared to our standard hourly rate.
- Monthly Website Report
You’ll receive a monthly report with uptime, backups status, and actions performed during the month for your website.
- Daily Automated Change Scanning
We implement visual page level scanning to compare your designated pages day to day to check for any issues and consistency. Action will be taken if irregularities are discovered. (up to 3 pages)
- Automatic Image Optimization
Your images will be automatically automized with 99% quality remaining. This reduces the file size by up to 90% for faster speeds! *up to 1000 images/month
- Bundled Licenses
Includes all plugin and theme licenses used to create your site, along with license renewals. *Specific to websites we have created or agreed to maintain.
- Premium Agency Licenses
You gain access to our agency licenses for use on your site, including: ACF Pro, SEOPress Pro, Fluent Forms Pro, Bricks Builder, Oxygen Builder, Metabox, and WPGridBuilder
- Transaction Emails 5000/month
Transaction emails are emails sent from your website such as form notifications, attachments, receipts, password resets, etc.
- Cloudflare Setup & Management
We’ll set up and manage Cloudflare Pro plan for your site including: CDN, caching, FW rules and more. *Nameserver change required.
Care Plan Feature Comparison
Features | Patching Essentials$ 40 /month | Basic Maintenance$ 90 /month | Expert Care$ 250 /month | |
|---|---|---|---|---|
Vulnerability Scanning & Patching We scan your website daily for vulnerable plugins, core, and themes. They are virtually patched*, even if the author hasn’t released a fix. *where available and applicable | ||||
Security Updates Updates to plugins, themes and the WordPress Core related to security/vulnerability patches (We take care of your plugins, keeping them up to date for vulnerability patches and improvements. *Vulnerability updates are done within 1-3 business days of patches being released. | ||||
Daily Offsite Backups In addition to any normal hosting backups, we keep an extra daily off-site backup for disaster recovery. | ||||
Priority Customer Support | ||||
Plugin Updates We take care of your plugins, keeping them up to date for vulnerability patches and improvements. *Vulnerable plugin updates are done within 1-3 business days of patches being released. | ||||
WordPress Updates We keep your WordPress core up to date with all security and core improvement versions. | ||||
Theme Updates We keep your theme updated for any vulnerability patches and improvements. | ||||
24/7 Uptime Monitoring We check to make sure your website is up 24/7 and take immediate action if it’s ever down. | ||||
Hourly Labor Discount (20%) You receive a 20% labor discount compared to our normal rate for any services not included with this plan. | ||||
Transaction Emails Transaction emails are emails sent from your website such as form notifications, attachments, receipts, password resets, etc. | 1000/month | 5000/month | ||
Bundled Support Time Included labor for support or custom requests per month at a discount compared to our standard hourly rate. | 1hr/month | |||
Monthly Website Report You’ll receive a monthly report with uptime, backups status, and actions performed during the month for your website. | ||||
Daily Automated Change Scanning We implement visual page level scanning to compare your designated pages day to day to check for any issues and consistency. Action will be taken if irregularities are discovered. (up to 3 pages) | ||||
Automatic Image Optimization Your images will be automatically automized with 99% quality remaining. This reduces the file size by up to 90% for faster speeds! *up to 1000 images/month | ||||
Bundled Licenses Includes all plugin and theme licenses used to create your site, along with license renewals. *Specific to websites we have created or agreed to maintain. | ||||
Premium Agency Licenses You gain access to our agency licenses for use on your site, including: ACF Pro, SEOPress Pro, Fluent Forms Pro, Bricks Builder, Oxygen Builder, Metabox, and WPGridBuilder | ||||
Cloudflare Setup & Management We’ll set up and manage Cloudflare Pro plan for your site including: CDN, caching, FW rules and more. *Nameserver change required. | ||||
Care Plan F.A.Q
Do I need a Care Plan?
WordPress is an excellent choice for building your website, but it does need regular care to keep it secure and running smoothly.
Many business owners attempt to manage this themselves, only to realize it can be quite challenging. For a small brochure-style website, you should plan for about 1-2 hours of maintenance each month. During this time, you might uncover 2-5 security vulnerabilities that need immediate attention. If you’re only updating your site once a month, you could leave it exposed to risks for weeks, making it vulnerable to hacks and malware.
Additionally, updates to plugins and themes can sometimes lead to compatibility issues. If conflicts arise, would you know how to resolve them? Some updates might even cause critical errors, which require specific steps to fix.
The good news is, you don’t have to handle this alone. By letting us manage your website maintenance, you can rest assured that everything will be taken care of properly and promptly. This way, you can focus on growing your business while we ensure your site stays secure and functional.
Can I have multiple websites under a care plan?
A care plan is linked to a specific website. You can create multiple care plans for different sites, but each plan will have its own distinct cost and services associated with it.
Can I have a Care Plan if my website is hosted by someone else?
We can provide a care plan on most web hosts, however the prices advertised here are for websites on our hosting.
If you are not on our webhosting platform, there will be a 30% total cost fee added due to the increased labor required.
Can I have a Care Plan if my website was created elsewhere or is already established?
If your website was created elsewhere and/or already publicly exists, there will be a minimum $250 non-refundable audit to determine the website’s current standing. The cost may increase depending on the size of the website.
Some websites might have existing problems that must be addressed before they can be approved for a care plan. This information will be provided to you along with all costs associated should you choose to move forward in the creation of a care plan.
Does unused support time carry over?
No, unused support time does not carry over. When you sign up for support time, we include that time in our monthly labor allocation, regardless of whether you use it. If we allowed rollover and clients were to use several months’ worth of hours in a single month, we wouldn’t be able to provide that level of support effectively.’
If I break my site, is that covered?
If your site breaks for any reason that was not caused by our services, you would be charged using your support time or an hourly wage.
If we run into a site-breaking issue while performing the maintenance, that is covered for no additional charge, pending the fix takes under 3hours.
If repairs are expected to exceed 3 hours, you will be notified. You will be given the options of either restoring your site to a backup which would postpone the fix or to pay for the required labor.
What can I use the bundled support time for?
The bundled support time is not intended for major website projects. Please contact us for a quote on major additions or changes.
It can be used for:
- General website related questions, consultations and training
- Website changes and updates such as content, minor design and alteration
- Additional plugin installs/configurations
- Website additions such as content, minor design, system, and structure
- General WordPress site assistance
- Additional services at our discretion